E-911 Communications
The Griffin-Spalding County Communications Department currently employees 21 telecommunication specialists serving the Citizens seven days a week, twenty four hours a day.
If you do not have an emergency, but need a police officer to come to your home or business call: (770) 229-9911
About Our Department
The first home for the 9-1-1 Center was in the City of Griffin Fire Station # 2. Changes and enhancements with the 911 system, which necessitated a larger home. A joint effort between the Spalding Regional Hospital and Spalding County Commissioners resulted in construction of a two story building that would house Spalding Regional EMS on one floor and Griffin-Spalding County E9-1-1 on a separate floor.
In 1997, the Communications Department started using Computer Aided Dispatch (CAD), replacing the former use of cards and paper to log information necessary to keep track of the responding unit. Current additions to the system include enhancements to the phone equipment, CAD and adding mapping. This enables us to be Phase II compliant receiving location by longitude and latitude coordinates with the phone number for wireless callers.
Ways to help Emergency Personnel reach you as quickly as possible:
- Do not call 9-1-1 for information.
- Be sure your house number can be seen from the street – (emergency services responding want to be sure they are going to the correct location).
- If you unintentionally dial 9-1-1, don’t hang up. Wait until your call is answered and explain that you have misdialed. If you hang up, the emergency operator will try to call you back, if you do not answer the phone or if a child answers the phone, the Police/Deputy will be sent to your location.
- If you call from a cell/wireless phone your location MAY not be displayed at the 9-1-1 Center. Phase II wireless provides longitude and latitude coordinates to the phone system and interprets to a map location. The location coordinate is only as good as your cell/wireless provider’s technology allows. This means “BE AWARE of your surroundings and locations.”
- You will have to confirm your location with the emergency operator before help can be dispatched.
- Keep your telephone company informed of any changes to your name or address, especially if you are using a Voice over Internet Protocol (VoIP) or Magic Jack providers.
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